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The Gilded Edge, Frames & Gallery

The Gilded Edge dramatically improved their customer service.

Challenge

The staff of The Gilded Edge often felt frustrated and embarrassed with clients. They were using a software program which did not offer current vendor information regarding discontinued mouldings and mats. Also, pricing updates were not timely and this negatively impacted their bottom line.

Technology

The Gilded Edge implemented SpecialtySoft POS. Using the SpecialtySoft web site, they have access to weekly vendor updates. The Reports system allows them to easily view changes in vendor information.

Solution/Result

The Gilded Edge can view discontinued product information quickly and easily. They can quickly remove discontinued corner samples from their product offerings. As an added bonus, prices are up to date and bottom line profits are better than ever.




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